Community Presidents
WaterStone Bank is dedicated to the communities we serve.
Meet Your Community Presidents
Caleb Quakkelaar
Community President, Brookfield Branch
Caleb Quakkelaar serves as Community President of WaterStone Bank’s Brookfield branch. A graduate of Marquette University and a former member of the U.S. Army Reserves (2013–2016), Caleb joined WaterStone Bank in 2021 as a Universal Banker at the Waukesha branch, quickly rising through the ranks thanks to his strong leadership and commitment to service.
He is actively involved in the Brookfield community and passionate about building relationships with local businesses, nonprofits, and residents. Caleb is especially focused on creating meaningful partnerships that help expand WaterStone Bank’s presence and support in the area.
Caleb lives in Waukesha and enjoys spending time outdoors. On the weekends, you’ll often find him camping, hiking, or hunting.
Kelly Entringer
Community President, Fox Point Branch
Kelly Entringer serves as Community President of WaterStone Bank’s Fox Point branch, bringing nearly 30 years of experience in management, customer service, and operations. She holds a bachelor’s degree in accounting from Lakeland University and has built a diverse career spanning retail leadership, banking, and logistics, including roles with Rogan’s Shoes, Athens First Bank & Trust, and Chase.
Kelly is known for her customer-first approach, shaped by hands-on experience across industries and a consistent focus on service and team leadership. In her role, she is committed to strengthening community relationships and supporting the financial needs of local customers and businesses.
She resides in Menomonee Falls and enjoys staying active through sports, camping, and biking the Bugline Trail, as well as following the Brewers and Bucks and exploring local sushi restaurants.
Gurdeep Chahal
Community President, Germantown Branch
With a strong background in customer service, financial operations, and team leadership, Gurdeep Chahal brings a well-rounded perspective to her role as Community President of WaterStone Bank’s Germantown branch. Since joining the bank in 2022, she has steadily advanced through several roles—most recently serving as a Universal Banker III—before stepping into branch leadership.
Gurdeep draws on more than a decade of entrepreneurial experience. She owned and operated a successful retail business in Milwaukee from 2000 to 2021, and was named a Wisconsin Lottery Retailer of the Month. Gurdeep is also active in the community, currently serving on the board for Menomonee Falls Downtown.
A resident of Hubertus, Gurdeep enjoys cheering on the Milwaukee Bucks, exploring local restaurants, and spending time along the Lake Michigan lakefront.
Rebecca Guardiola
Community President, Oak Creek–27 Branch
Rebecca Guardiola serves as Community President of WaterStone Bank’s Oak Creek–27 Branch, bringing more than a decade of experience in financial services. She began her banking career in 2009 and earned her bachelor’s degree in business management from UW–Whitewater in 2016.
Deeply committed to community involvement, Rebecca has volunteered with organizations such as the Milwaukee Women’s Center and Hunger Task Force. She enjoys building relationships with customers and finding ways to give back to the neighborhoods she serves.
Rebecca lives in the Greenfield/Greendale area and enjoys supporting local businesses, attending community events, and staying connected with the people who make her community special.
Shanda Caveney
Community President, Oak Creek-Howell Branch
Shanda Caveney has led WaterStone Bank’s Oak Creek Howell branch since it first opened in 2019. She began her career with the bank in 2012 as a part-time teller and steadily advanced into leadership, most recently serving as Assistant Branch Manager before becoming Community President.
Before joining the bank, Shanda worked as a certified nursing assistant, where she was known for building meaningful relationships with patients and their families—an experience that continues to shape her customer-first approach to banking.
A passionate community leader, Shanda serves as President of the South Suburban Chamber of Commerce, Oak Creek National Night Out, and the Community Center. She also holds leadership roles with other local organizations, including 3rd Vice President of the Lions, Treasurer of the South Milwaukee Heritage Days Parade, and as a board member of the 128th Civic Dinner Dance. Shanda is proud to support the Oak Creek area through both her work at WaterStone Bank and her extensive civic involvement.
Korey Smith
Community President, Pewaukee Branch
Korey Smith serves as Community President at WaterStone Bank’s Pewaukee branch. He brings a rich and varied background to his role, including service in the U.S. Marine Corps, leadership in the retail industry where he helped launch Wisconsin’s first Peloton and Fabletics stores, and experience as Director of Operations at Woodlands School in Milwaukee.
Korey is passionate about building strong community connections and is actively involved with F.E.A.R. MKE, a local fitness and running group. He brings that same energy and dedication to his work at WaterStone, where he values personal relationships and strives to make a meaningful impact in the Pewaukee community.
A Milwaukee resident, Korey enjoys running, golfing, attending local events with his wife, and collecting Funko Pops with his son. He’s proud to support the community both personally and professionally.
Laura Merchle
Community President, Waukesha Branch
Laura Merchle has been a part of the WaterStone Bank team since 2005 and proudly serves as Community President of the Waukesha branch. With nearly two decades of experience, Laura is deeply committed to delivering exceptional service and building lasting relationships with customers in the community she calls home.
She is an active volunteer in the community, serving since 2023 as Treasurer on the Executive Board of Hope Center. Her dedication to community engagement reflects her passion for making a positive impact beyond the walls of the branch.
When she’s not at the bank or volunteering, Laura enjoys supporting local events and initiatives that make Waukesha a vibrant place to live and work.
Laura Christenson-Nix
Community President, Wauwatosa Branch
Laura Christenson-Nix serves as Community President of WaterStone Bank’s Wauwatosa branch. She joined the bank in 2021 after spending 16 years in the restaurant industry, where she held various leadership and training roles that shaped her strong customer service and team development skills.
Deeply committed to the Wauwatosa community, Laura serves on the boards of Kathy’s House, the Ability Center, and the Village of Wauwatosa BID. In addition, Laura is Treasurer for LOOP MKE, a local networking group for professionals.
Outside of work, Laura enjoys spending time outdoors—camping, hiking, kayaking, skiing, and building snowmen with her family. She’s proud to support the Wauwatosa community both in and outside of the branch.
Pam Zorko
Community President, West Allis-Greenfield Branch
With nearly two decades of banking experience, Pam Zorko serves as Community President of WaterStone Bank’s West Allis–Greenfield branch. She is passionate about helping customers reach their financial goals and leads a dynamic branch team focused on personalized service and authentic long-term relationships.
Pam is deeply involved in the West Allis community and actively supports a variety of local nonprofits. She serves as Treasurer of both the After Hours Rotary Club and the Community Impact Partnership & Foundation, and as Vice President of the Christmas Parade. She also serves on the board of the Wauwatosa/West Allis Chamber of Commerce and West Allis/West Milwaukee Crime Stoppers. In recognition of her leadership and ongoing volunteerism, Pam was honored as a 2025 Women’s Fund of Greater Milwaukee “Joy Generator.”
A proud West Allis resident, Pam is an avid animal lover and spends her free time with her rescue dog, Presley. She also enjoys bowling, and performing improv, sketch, and stand-up comedy.
Heather Rodriquez
Community President, West Allis-National Branch
Heather Rodriquez is the Community President at WaterStone Bank’s West Allis-National branch. Before transitioning into banking, she spent 20 years at Walgreens, highlighted by a role as Project Lead for hiring and recruiting. With a degree in business management, Heather quickly found her stride in the financial industry, where she enjoys building strong relationships with her customers and team.
Active in the community, Heather serves as a board member for Playworks, and takes pride in supporting local businesses and events. Her approachable leadership style and customer-focused mindset have made her a trusted presence in the branch and throughout the community.
In her free time, Heather enjoys reading, traveling, hiking, swimming, attending concerts, and following Wisconsin sports teams. She lives in West Allis.
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