Two sophisticated phone scams are currently active that involve scammers impersonating banks. These scams are impacting WaterStone Bank customers so we want to warn you of this fraudulent activity and make sure you are aware of the steps to take if you are targeted.
How do the scams work?
Scammers will call using a spoofed (fake) phone number that resembles or matches your bank’s phone number, and may claim he/she is part of the bank’s security department. The caller will share that your bank account or debit card is being used in a different location by another person and that you need to shut down and/or freeze your accounts.
Scammers may also send you a text message asking you to verify a transaction. If you respond, they will likely follow up with a phone call impersonating a bank employee.
The scammer will ask for your personal information such as your account information and password. As soon as you provide your personal information and password, the scammer now has access to your bank account and will begin transferring money out of your account.
What should you do?
Remember that WaterStone Bank will not call you directly and ask for your personal information. If you receive a phone call or text message from our Customer Support Center (414-761-1000) or a suspicious number, and the caller or sender asks for your personal information, do not share any information. Instead, hang up or ignore the text message and call our Customer Support Center or your local branch to confirm the phone call or text message.
If you have any questions or believe you may have fell victim to this scam, please call our Customer Support Center (414) 761-1000 or your local branch immediately.