Contact Us | WaterStone Bank

Important Notice: We’ve seen an increase in fraudulent calls claiming to be from various departments at WaterStone Bank. We will never ask for any account detail information over the phone. If you receive such a call, hang up immediately and contact our Customer Support Center at 414-761-1000.

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Customer Support Center

Phonehomeicon(414) 761-1000
Toll Freehomeicon(888) 686-7272
Hours

Monday - Friday: 8:30 am to 5:30 pm

Saturday:8:30 am to 12:00 pm

Need to schedule an appointment?Schedule an Appointment Online

Digital Banking Customer Care Center: (414) 761-1000

Business Digital Banking/Cash Management Team: (262) 696-7158

 

To report your Debit Card as lost or stolen, call Customer Support immediately.

If calling after banking hours, call toll free at (800) 236-2442

 

Please fax Loan Payoff Requests to (414) 918-0924 or email to Payoff_Fax@wsbonline.com

Mail

Corporate Address:
11200 West Plank Court, Wauwatosa, WI 53226

Secure Files & Messages

Securely Send and Receive files through Microsoft OneDrive
During normal operations, WaterStone Bank may share documents or files with a customer or partner through OneDrive. Download our learning guide to learn more about Microsoft One-Drive, how to send files and how to receive files.

OneDrive Learning Guide

Securely Send Messages through Digital Banking
A secure message is a safe method for you to communicate confidential information to WaterStone Bank when you log into Digital Banking. The content of your message, including attachments is encrypted and is never sent through public, unsecured communication channels like email. Please note, the typical response time is one business day.

Learn more about creating and sending secure messages in our Digital Banking FAQs here, or by contacting our Digital Banking Customer Support Center at (414) 761-1000 with any questions or problems relating to this service.

Contact Us for Concerns Regarding Your Mortgage Loan

If you determine that there is a specific error on your loan or you need information regarding your loan,
please call Customer Support at (414) 761-1000, or in writing at:

 

WaterStone Bank
Loan Servicing Department
11200 W Plank Court
Wauwatosa, WI 53226

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