Contact Us | WaterStone Bank

Customer Support Center


Monday - Friday: 8:30 am to 5:30 pm

Saturday:8:30 am to 12:00 pm

Need to schedule an appointment?Schedule an Appointment Online

Digital Banking Customer Care Center: (414) 761-1000

Business Digital Banking/Cash Management Team: (262) 696-7158


To report your Debit Card as lost or stolen, call Customer Support immediately.

If calling after banking hours, call toll free at (800) 236-2442


Please fax Loan Payoff Requests to (414) 918-0924 or email to


Corporate Address:
11200 West Plank Court, Wauwatosa, WI 53226

Secure Messages

A secure message is a safe method for you to communicate confidential information to WaterStone Bank when you log into Digital Banking. The content of your message, including attachments is encrypted and is never sent through public, unsecured communication channels like email. Please note, the typical response time is one business day.

Learn more about creating and sending secure messages in our Digital Banking FAQs here, or by contacting our Digital Banking Customer Support Center at (414) 761-1000 with any questions or problems relating to this service.

Contact Us for Concerns Regarding Your Mortgage Loan

If you determine that there is a specific error on your loan or you need information regarding your loan,
please call Customer Support at (414) 761-1000, or in writing at:


WaterStone Bank
Loan Servicing Department
11200 W Plank Court
Wauwatosa, WI 53226

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