Contact Us
We’d Love to Year From You! The WaterStone Bank team is happy to answer any questions, or assist you in any way possible.
Lost or Stolen Debit Card?
Please call Customer Support immediately.
If after banking hours, call toll-free at (800) 236-2442.
Customer Care Center Hours of Operation
Monday – Friday
8:30 am to 5:30 pm
Saturday
8:30 am to 12:00 pm
Corporate Mailing Address
WaterStone Bank
11200 West Plank Court
Wauwatosa, WI 53226
Our Routing Number
275071770
What can we help you with?
Have questions about your banking needs? Our friendly team is here to help. Whether you’re opening your first account, choosing the perfect credit card, or planning your financial future, we’re ready to provide personalized support and guidance. Reach out to us by visiting your nearest branch, giving us a call, or making an appointment. WaterStone Bank is here to make banking easy and stress-free for you.
Customer Support Center
Visit a Branch
With 14 locations across Milwaukee, Waukesha, and Washington counties, our friendly team is ready to assist you with personalized service, expert guidance, and banking solutions tailored to your needs.
Schedule an Appointment
Save time by booking an appointment for personalized assistance. Open a new account, set up beneficiaries, or access services like notary, overdraft protection, and currency exchange.
Contact Us for Concerns Regarding Your Mortgage Loan
If you have a credit reporting dispute or determine that there is a specific error on your loan or you need additional information, please call Loan Servicing at (855) 491-5094, or write to us at:
WaterStone Bank
Loan Servicing Department
11200 W Plank Court
Wauwatosa, WI 53226
Please fax Loan Payoff Requests to (414) 918-0924 or email to Payoff_Fax@wsbonline.com.
Securely Send and Receive files through Microsoft OneDrive
During normal operations, WaterStone Bank may share documents or files with a customer or partner through OneDrive. Download our learning guide to learn more about Microsoft OneDrive, how to send files, and how to receive files.
Securely Send Messages through Digital Banking
A secure message is a safe method for you to communicate confidential information to WaterStone Bank when you log in to Digital Banking. The content of your message, including attachments is encrypted and is never sent through public, unsecured communication channels like email. Please note, the typical response time is one business day. Learn more about creating and sending secure messages in our Digital Banking FAQs here, or by contacting our Digital Banking Customer Support Center at (414) 761-1000 with any questions or problems relating to this service.
