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Important Transition Details

For specific information about accessing your accounts online and potential transition interruptions for both consumer and business customers, click the button.

The 24-hour Telephone Banking system is currently accessible by calling (512) 532-1146.
If you use Quicken or QuickBooks with downloads from your WaterStone Bank accounts, you must perform certain steps to be able to correctly link your Quicken or QuickBooks to our new Digital Banking after June 16th. Click here for Windows instructions. Click here for Mac instructions.

tutorials

 

For detailed video tutorials on accessing Digital Banking and highlighted features, click here.

faqs

 

For Digital Banking Frequently Asked Questions (FAQs) click here.

banking-screens

 

The new streamlined digital banking experience will be here June 16, 2020. We’re excited to share it with you! Did we mention, you’ll have access to enhanced security, new technology, and better tools to more conveniently manage your account from virtually anywhere? Here are some important details about the transition:

mobile app

 

New App

The WaterStone Bank Digital App will be replacing the WSB Mobile App. It will become a one stop shop to electronically view transactions and account balances, issue stop payments, transfer funds between accounts, set up balance and deposit alerts, and much more. This can all be done from the convenience of your computer, mobile device, or tablet.

 

Browser Compatibility

For the best user experience, ensure your browser is up-to-date. Utilize Google Chrome, Firefox, Microsoft Edge, or Safari to access digital banking. 

browsers

secure access code

 

Secure Access Code

Once you log-in for the first time, you will be prompted to enter a Secure Access Code (delivered via text, phone call, or email). Verify your contact information is up-to-date by calling Customer Service at (414) 761-1000.

Consumer and Business customers will enjoy a streamlined, integrated, and secure digital banking experience-anywhere, anytime, and on any device with the following features:

branch phone

Enjoy a streamlined experience from desktop to mobile.

people pay

Send payments immediately to other people using your WSB Debit Card with People Pay

direct pay

View and manage bills without leaving Digital Banking with Direct Pay

billpay

Send a check or ACH electronic payment based on the bill payment recipient with Bill Pay

cardsync

Easily update your debit or credit card payment information for any associated subscriptions and digital points-of-service with CardSync

mobile check deposit

Consumer and Business customers alike will enjoy the convenience of Mobile Deposit

If you run into questions along the way or need to enroll in Digital Banking, we’re here for you! Call us at (414) 761-1000 (toll-free at (888) 686-7272). Are you a Business Customer? Call our Cash Management Team at (262) 696-7158.

Transaction Limits

For details about transaction limits, click here.